Return Policy

We have a 7-day return policy, which means you must send the item back within 7 days of receiving it to be eligible for a return.

To be eligible for a return:

  • The item must be in the same condition you received it

  • Unworn or unused, with tags, and in its original packaging

  • You must have the receipt or proof of purchase

  • A video must be recorded before opening the parcel — returns or replacements will only be accepted if you have an unboxing video

To start a return, contact us at WhatsApp +92 328 1363670. Send returns to the following address:

Tape Road, Near UVAS, Data Gunj Bakhsh Town, Lahore 54000, Pakistan

If your return request is approved, we’ll send you a return shipping label and detailed instructions.
Items sent without prior return approval will not be accepted.

Damages and Issues

Please inspect your order immediately upon delivery. Contact us right away at bagzico.com@gmail.com & WhatsApp +92 328 1363670 if:

  • Your item is damaged

  • You received the wrong item

  • The item is defective

⚠️ Note: Claims for damage or wrong items will only be processed if an unboxing video is provided.

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (e.g. beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

Feel free to contact us with questions about specific items.

Exchanges

    • If you received the wrong item, the exchange will be completely free of charge.
      Our own rider will deliver the correct item and pick up the incorrect one at the same time.

    • For all other exchange requests (e.g. size, color, style change), you will need to pay all shipping and handling charges.
      In such cases, once your return is approved, our rider will deliver the new item and collect the previous one during the same visit.

European Union 30-Day Cooling-Off Period

If your order is delivered within the European Union, you have the right to cancel or return your order within 30 days, for any reason and without justification.
The item must be in its original condition, unworn or unused, with tags and packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved:

  • Your refund will be issued to your original payment method

  • Please allow up to 15 business days for the refund to appear

If it’s been more than 15 business days since your refund was approved, please Contact us right away at bagzico.com@gmail.com & WhatsApp +92 328 1363670